We consider our customers to be valued partners in serving the diverse needs of all optical patients. To ensure the highest quality of vision care and your complete satisfaction, please read all of the following information about TRO’s various business policies and warranties before ordering.

Terms

• TRO accepts Visa, MasterCard, and Discover cards
• All stock orders are Net 30 days.
• A 2% discount is available on all prescription orders paid before the tenth day of the following month. This discount is not available on stock orders.
• Customers will be assessed a monthly 2% Service Charge on unpaid balances after 30 days.
• In the event of legal recourse to collect an unpaid balance, the customer agrees to pay all associated court costs plus legal fees of 15% of the unpaid balance.

As of March 1, 2000
Any Account with a balance due in the:

• 60-day column will be converted to COD.
• 90-day column will be placed on credit hold.
• Over 90 days will be sent for collection.

Order Cancellations

• No prescription orders can be canceled once the lenses have been generated.
• Frame orders from “direct-sell” frame suppliers cannot be canceled once the frames have been shipped by the supplier.
• Direct-sell frames cannot be exchanged.

Telephone Errors

• All telephone prescription orders will be read back to the customer and verified for accuracy at the time of the initial order. The customer agrees to accept the verified order.

“Lenses Only” Orders

• All “lenses only” orders will be cut according to the box measurements listed in the “Frames Book” or to a “C” size provided by the customer. The customer agrees to accept responsibility for including any measurement information that deviates from the box measurements listed in the “Frames Book” or the standard “C” size provided by the customer, or to provide TRO with a sample frame for edge sizing.

Doctor’s Errors

• A 50% Courtesy Charge will be assessed on all prescription orders which must be changed due to a Doctor’s error. This does not include changes to frame style or lens color.
• Any change due to a Doctor’s error must be requested within 60 days of the original order.
• The customer must supply a copy of the original order when requesting a Courtesy Charge due to a Doctor’s error.

Lens Resurfacing, Lens Re-edging, Lens Dying or Re-dying

• These operations can be performed on glass, plastic, polycarbonate, and high-index coated or uncoated lenses only at the customer’s risk. The customer agrees to accept responsibility for breakage as a result of these operations.

Scratch Coatings

• Factory scratch-coated C-39 lenses are warranted, in the same frame and with the same add-ons, for 1 year 1 time. Once the original prescription is altered, the warranty is void.
• SOLA Premium scratch coatings, including VIP, XL, XL Gold, VIPGold, Smart SEG, ASL and ASL Plus (in all materials), are warranted, in the same frame and with the same add-ons, for 1 year 1 time.

Anti-Reflective Coatings

• OSCAR is TRO’s own anti-reflective coating that carries a two-year warranty for scratch stripping and re-coating. (Note: Lens replacements due to coating failure are not available unless the lenses are covered by an additional factory scratch coating warranty.) The same warranty applies to in-house color coating)
• Custom anti-reflective coatings are warranted for scratch stripping and re-coating. (Note: Lens replacements due to coating failure are not available unless the lenses are covered by an additional factory scratch coating warranty.)

Other Lens Warranties

• Progressive Non-Adapt lenses are warranted for replacement per the manufacturer’s policy.
• Transitions lens materials carry a one-year scratch warranty.

Frame Returns

• For any frame to be returned for credit, the customer must provide the frame, the original packaging, the original invoice, and a reason for the return.
• Frames cannot be returned for credit more than 90 days after the original order date.
• Frames that have been discontinued by the manufacturer cannot be returned for credit.
• A 10% Service Change will be assessed on all frame returns.
• Credit for returned frames are subject to acceptance by the frame manufacturers. Credit for a returned frame will be issued to the customer only after credit has been received by Three Rivers Optical from the manufacturer.
• No credit will be given on “shop worn” frames or frames that have had lenses inserted.

Frame Guarantees

• Three Rivers Optical honors all frame manufacturer guarantees against defective materials.

Frame Pricing Policies

• All “direct sell” frame suppliers carry a Service Charge of $10.00 for each prescription or stock frame. There are no discounts available.
• All single prescription or stock frame order will be invoiced at the prescription price shown in our “Frames” price list.
• All stock frame “kit orders” will be invoiced at 20% off the list price shown in our “Frames” price list.